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How do I return an item?

Warranty

CompassXchange stands behind all products purchased from us for 100 days.... If the item you received has not performed to your expectation within 100 days of receipt of shipment simply contact us....we will ship a replacement at no charge immediately....No Questions Asked...PLUS....We pay for shipping of the replacement!

All items are new in box. We purchase overstock or unused stock from copier dealers. It is possible a box may display stock labels, writing or opened and re-sealed. Our policy is to open, inspect and certify new, every item with a compromised seal.


Returns

CompassXchange offers partial credit on most items returned within 30 days of receipt of shipment.

Unopened items may be returned to us for partial credit within 30 days of receipt of shipment.
  • 75% of item purchase price refunded. Customer is responsible for initial shipping charges. Returnee will pay return shipping charges Items must be received undamaged and will be tested and inspected before refund is processed.

Most opened items may be returned to us for partial credit within 30 days of receipt of shipment.

  • 50% of item purchase price refunded. Customer is responsible for initial shipping charges. Returnee will pay return shipping charges Items must be received undamaged and will be tested and inspected before refund is processed.

Opened circuit boards, power supply boards and electronic items are not returnable, no refunds will be issued.

Please Note: Items purchased on our website Should be Replaced by Trained Service Personnel Only.